How do I request a repair for one of my devices?

UptimeHealth allows you to easily request a repair directly from the Device management section or within the individual device record.

There are two ways to request a repair on your device in UptimeController. We have outlined them all below.

  1. Method 1: Through the Devices section
  2. Method 2: Through the Device record

Method 1: Through the Devices section

  1. Select the Devices section in the left-hand menu.
    Device Download 1
  2. Identify the device you would like to request service for. You can do this by filtering or searching through the pages.
  3. Click the three dots on the right hand side of the device row and select "Request Repair" from the drop down menu.
    Device task 1
  4. A work order will appear with all the important information already pre-populated. If you have a preferred service technician, their information will also be pre-populated here.
  5. Fill out the Description of Issue and Priority, to alert the technician what problems you are facing.
    workorder
  6. Select the blue "Create Request" button.

An email with all pertinent information will be sent to the technicians. The technician can then update the work order and communicate updates to you through the work order.

Method 2: Through the device record

  1. Select the Devices section in the left-hand menu.
    Device Download 1
  2. Identify the device you would like to request service for. You can do this by filtering or searching through the pages.
  3. Select the Asset ID of the device.Request Repair 1
  4. Select the "Request Repair" button in the top right corner.
    Request Repair 2
  5. A work order will appear with all the important information already pre-populated. If you have a preferred service technician, their information will also be pre-populated here.
  6. Fill out the Description of Issue and Priority, to alert the technician what problems you are facing.
    request repair 4
  7. Select the blue "Create Request" button.
An email with all pertinent information will be sent to the Technicians. The technician can then update the work order and communicate updates to you through the work order.