How to Add a Technician to Your Account

In the left-hand navigation panel, click Technicians.

Follow these steps if you’d like to add a technician from the UptimeHealth Marketplace:

In the top-right corner, click Search via Marketplace, then click Search.

On the Marketplace screen, you can filter technicians by:

Category – Device types (e.g., handpieces, autoclaves).
Facility – Find technicians within range of a selected facility.
- Use the Distance from Facility slider to set your preferred range.
Type of Service – Standard, Premium, Repair Depot, or TeleTech Help.
Device Make – Filter by specific device types.

Click Search once your filters are set.

From the results, click the technician’s name.
Click Add as a Provider.
Complete the setup:
- Facilities – Select facilities for this technician, then click Next.
- Support – Choose whether they’ll support Facility, Device, or Both, then click Next.
- Contracts – Select Yes under “Same pricing for all categories.” Enter 0 in the pop-up, then click Next.

On the Approval page, click Save.
The technician will receive an invitation to join your account.

Follow these steps if you’d like to manually add a technician you already work with:

In the top-right corner, click Add Your Technician.

Fill out the technician’s details:

Click Next.

Refer – UptimeServices will contact the technician, verify credentials/insurance, and potentially add them as an affiliate.
- This process can take a few days to a few weeks depending on the technician’s responsiveness.
- Updates will be provided to your account owner within 14 days or sooner.
Self Manage – You take full responsibility for oversight and compliance (certifications, insurance, service quality). UptimeHealth and its partners are not liable.

On the technician’s profile screen, follow these sections:

Facilities – Select facilities for this technician, then click Next.
Support – Choose whether they’ll support Facility, Device, or Both, then click Next.
- You may select all categories or assign individually per facility.
Contracts – Select Yes under “Same pricing for all categories.” Enter 0 in the pop-up, then click Next.

On the Approval page, review your selections and click Save.
The technician will receive an invitation to join your account.

For additional assistance please email our Support Team.

There are two ways to add a technician to your UptimeHealth account: 1) Search via Marketplace – Choose from pre-vetted technicians available in your area. 2) Add Your Own Technician – Manually add a technician you already work with.