The Document Service function allows you to record detailed repair data for both in-house repairs and those performed by external technicians not managed through UptimeController.
1. In the left-hand side navigation pane select Devices.
2. Find your device using the device filter (three bars icon to the left of the search bar) or by scrolling through the available list.
3. Click on the Asset ID to open the detailed device record.
4. In the upper right-hand corner select Document Service.
5. Enter the details related to the service in the fields provided.
- Type of Service - Is this an "preventative maintenance" or a "repair"?
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Device Status - Indicate if the device is "Up and working" or "Down and not working."
- Note: Marking a device as "Down" will change its status in Uptime Health to "Down" until it is repaired by the technician.
- Description - Provide detailed information about the repair. The more details, the better.
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Cost of Service - Choose the applicable option:
- None
- Warranty
- Contract (This option reveals fields to enter detailed costs for Parts, Labor, Travel, and Total.)
- Service Notes - If an external technician performed the repair, include their comments or any additional notes here.
6. Save or Complete:
- Hit "Save" if the repair is still ongoing.
- Hit "Complete" if the repair is finished.
7. Viewing Repairs:
All repairs, including those requested through UptimeController, can be viewed by selecting "Service Request" on the left-hand sidebar.
*Alternative Access:
- You can also access the Document Service function by clicking on the three dots on the right-hand side of the device listing.
For additional assistance please email our Support Team.